| | STARNEWS
| This issue of our newsletter features the latest news from Starhome as well as the hottest news topics from the roaming world.. Enjoy! |
New at Starhome - Our Customer Service Portal
We are excited to announce that we have launched our new web-based Customer Service Portal. The new portal is a dedicated centralized support site that allows our customers to open and view a variety of service requests including maintenance activities (MRF), change requests (PCR), SLA information, documentation and portal account details.
We at Starhome know that fast response and resolution is very important to our customers. Using the Customer Service Portal will significantly improve response time and upgrade customer support, as every ticket sent via the portal will be instantly available to support personnel.
The Portal has a user-friendly GUI and is designed to maximize operation efficiency. Customers can include Office format documents, such as images, txt and rtf files to their service requests. | The straightforward registration is quick and simple. Access to the portal will be immediate, following customer service approval.
The Customer Service Portal will enable our customers to receive the latest updates in real-time for the following issues: - Service requests
- Maintenance activities
- Current deployed solutions
- SLA agreements
- Technical documentation
- Starhome contacts
- Account details
We are confident you are going to enjoy using the new Customer Service Portal for your every-day requests. Stay tuned to our website for updated information.
If you have any feedback or suggestions for improvement, we'd love to hear from you! |
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A New Customer Service Relationship Manager at your service
 | We are happy to announce the appointment of Ronit Kachel as our new Customer Relationship and |
Retention Manager. Ronit will be the centralized focal point in Starhome for all support and maintenance services. Ronit's duties will also | include ongoing monitoring of customer satisfaction, action plan setup and follow-up by way of periodic surveys, phone calls and customer visits. All SLA issues and S&M sales, such as local support, training and certification programs and consulting services will also be handled by her.
We hope that this new appointment reinforces our commitment to our customers for long term customer satisfaction with personalized service. Ronit can be contacted via email: ronit.kachel@starhome.com. |
Industry News: Anti-SoR Practices Remain a Threat
In order for us to better serve our customers, we routinely gather and analyze information about current trends, future directions and industry hype. An important source of information comes from the root of the industry itself, our customers.
During recently held discussions with various operators, we learned that the use of Anti-SoR practices by some operators remains a major cause for concern.
It looks as though Anti-SoR practices have not been shelved, despite recent warnings that mobile operators may cancel roaming agreements with operators that employ these means. | Anti-SoR activities are causing mobile operators to lose both revenues and subscribers.
Anti-SoR practices block update location messages from reaching the SoR platform by using misleading signaling to deceive the SoR application, and it's nothing but bad news for unsuspecting operators.
But Starhome has some good news for its customers. The Starhome® Anti-SoR Detector™ solution continuously monitors traffic statistics to combat Anti-SoR attempts and safeguard operator revenue.
Don't let Anti-SoR activities diminish the effectiveness of your SoR application. For more information about our Anti-SoR Detector solution, visit our website.
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Gateway Location Register - Update
Word on the street has it that the Gateway Location Register (GLR) is gathering quite an impressive amount of support among mobile operators.
The Gateway Location Register has been the topic of much recent discussion in the roaming community, resulting in an emerging consensus between mobile operators regarding its deployment.
Current market competition is forcing operators to look for revenue assurance by deploying solutions to | increase inbound roaming traffic and reduce network costs; the Gateway Location Register is a great place to start. Not only does GLR increase inbound roaming traffic and reduce roaming signaling costs, it complies with GSMA standard recommendations.
So, if you want to increase your inbound market share and revenues, maintain inbound roamers for longer and minimize HPMN steering attempts, what are you waiting for?
Visit our website to find out more. |
Roaming Workshop
Starhome is hosting the post conference workshop at the Roaming World Congress in Barcelona next week. Entitled "Roaming Trends 2010-2011", this informative half day workshop will take place on Thursday, June 24, 9:00-13:00, at the Hilton Barcelona. | The informative sessions are: - Current developments
- Steering trends & technologies
- Segmentation and promotion
- Regulation effects
- CAMEL & SIM based technologies
- Roaming market analysis
Contact us for more information. Receive a 25% discount when you register through Starhome.
The VIP code/VIP no. is: I2AG8STAR |
| June 2010
In this issue:
New Customer Service Portal New Customer Service Position Anti-SoR Update Global Location Register Update
Roaming Workshop in Barcelona
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